Website Maintenance & Support
Proactive care plans that keep your website fast, secure and current — updates, backups, monitoring, security and a named team to call when something needs fixing.
What you get
Updates & backups
Core, plugin and dependency updates plus off-site backups, so the site stays current and recoverable.
Security & monitoring
Uptime and security monitoring that catches problems before your customers ever do.
Performance upkeep
Ongoing speed and Core Web Vitals checks so the site stays fast as it grows.
Priority support & small changes
A named team for fixes and content tweaks, with agreed response times — not a ticket black hole.
How we work
Audit & onboarding
We review your site, lock down the basics and set up backups and monitoring before anything else.
Proactive care
We apply updates on a schedule, test them, and watch uptime, security and performance continuously.
Respond & fix
When something breaks or you need a change, a named team handles it within agreed response times.
Report & improve
You get a plain-English monthly report and recommendations, so upkeep turns into steady improvement.
Why a Website Needs Maintenance
A website is not a one-off purchase; it is a piece of software running in a hostile environment. The platform it sits on ships security patches, the plugins and libraries it depends on release updates, browsers change, and the content ages. Left alone, a site does not stay still — it drifts steadily towards slower, less secure and increasingly fragile, until an unattended update or an exploited vulnerability takes it down at the worst possible moment.
The businesses we help most often did everything right at launch and nothing since. The site looked great on day one, then a year passed with no updates, no backups and nobody watching whether it was even online. That is a gamble, and the downside is expensive: lost enquiries while it is down, a scramble to recover, and sometimes a full rebuild that costs many times what steady upkeep would have.
Maintenance is the unglamorous work that keeps that from happening. It is closer to insurance than to a feature — quiet when it is working, and conspicuously valuable the day something goes wrong and there is a recent backup, a monitor that already flagged it, and a named person who picks up the phone.
What Our Care Plans Cover
Every plan starts with an audit and onboarding: we review how the site is built, lock down the obvious security gaps, and set up off-site backups and monitoring before anything else. From there the work is proactive rather than reactive — we apply core, plugin and dependency updates on a schedule, test them so an update never silently breaks the site, and continuously watch uptime, security and performance so problems surface on our screen, not in your inbox from an annoyed customer.
On top of that you get a real support relationship. A named team handles fixes and small content or design changes within agreed response times, and each month you receive a plain-English report on what was updated, what was monitored and what we recommend next. The result is a site that not only stays healthy but gradually improves, instead of decaying between big, expensive projects.
- Scheduled core, plugin and dependency updates, tested before they go live
- Automated off-site backups with tested, quick restores
- Uptime and security monitoring with proactive alerts
- Ongoing performance and Core Web Vitals upkeep
- Priority support and a monthly allowance of small changes
- A plain-English monthly report with clear recommendations
Plans, Platforms and What It Costs
We maintain the stacks we build on — WordPress and WooCommerce, custom React and Next.js applications, and Shopify — and we are happy to take over a site we did not build, starting with an audit so we know exactly what we are inheriting. Plans scale with the site: a small brochure site needs far less attention than a busy e-commerce store, and we price accordingly rather than forcing everyone onto the same tier.
Maintenance is billed as a fixed monthly fee with a clear scope, starting from around the price of a couple of coffees a week for a simple site and rising for larger or transactional ones. There is no lock-in and no surprise invoicing; if a bigger piece of work falls outside the plan, we quote it up front. The goal is predictable cost and a site you never have to worry about — so your attention goes to your business, not your website’s plumbing.